FAQ

Turnaround is 7-14 business days for all print orders
**Turnaround times are approximate & do not include shipping times

Tracking will be sent to the email address on file once the order has shipped.

Shipping is flat rate $6.99 for paper prints in smaller sizes 12×18 and under. Other sizes are $9.99 shipping. Canvas starts at $9.99 for under 3 pounds, over 3 pounds and up to 6 pounds is $14.99. 7 to 11 pounds is $19.99 and over 11 pounds is $29.99.

We use UPS or USPS for all print orders.

Canvases and metal prints are packaged in cardboard boxes with foam and cardboard protection. Larger canvases include corner protectors. Paper prints are protected in foam sheets and cardboard sheets. Then put in flat boxes up to 20″x26″ size. Prints that won’t fit into a 20x26x1 mailer will be rolled. Larger rolled prints are rolled on the outside of a foam padded tube and then placed in a box that centers the print away from the edges.

Please see Returns & Exchanges.

ChromaLuxe metal prints are lightweight, durable, made with recycled material and 100% recyclable. Because images are infused directly into specially coated aluminum, ChromaLuxe metal prints offer unsurpassed color vibrancy, exceptional detail and color resolution and will not fade in indirect sunlight.

Features and Benefits:

• Vibrant image reproduction
• Exceptional detail and color resolution
• 3D depth of image
• Fade resistant – Will not yellow with age
• Lasts up to twice as long as the leading archival photo paper depending on the sublimation process/setup used.
• Stain resistant
• Scratch and abrasion resistant
• Chemical resistant
• Can be cleaned with ammonia, bleach, acetone, rubbing alcohol, glass and all-purpose cleaners.
• Moisture resistant

Our photo esatin 300g is a premium-quality, resin-coated inkjet photo paper that professional photographers rave about. These prints noticeably thicker, heavier, and more durable than mass-market inkjet photo papers; the latest generation is even thicker than before at 11.5 mil. The slightly textured, satin (or luster) surface is like the e-surface papers that were popular in darkroom printing. The print surface doesn’t show fingerprints or reflect glare like glossy papers.

Archival matte paper is a smooth, neutral-white, matte paper for high-quality fine art, photo reproduction. The paper supports accurate color reproduction and high-contrast, high-resolution output, and is acid-free for a longer print life with pigment inks. It features a heavy weight (250 gsm), thick base (9.5 mil), and an instant-dry coating that resists fingerprints and smudging.

Our canvas is a full museum grade archival canvas.

• Meets Wilhelm Archival Quality Standards
• 20 mil, 470 gsm
• One of the brightest white points for a natural, OBA-free canvas
• Traditional two-over-one weave with a pH-neutral, acid-free base

Each canvas is clear coated with satin varnish. Once dry it is stretched over 1.5″ gallery stretcher bars.